1

What is required to make a reservation?

When you find the vacation home of your choice, you can either reserve the property online or speak with one of our reservation team at 844-707-3767 When making your reservation, all we require is a 20% deposit non-refundable deposit, which is applied toward your total rental cost. The remaining balance is then processed 45 days prior to check-in and is non-refundable at that point.

2

When is my final payment due?

Final payment is processed 45 days prior to check-in. Please note if the final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.

3

Does the total include all taxes and fees?

Yes, the total includes taxes, and any applicable cleaning, processing or property protection fees..

4

Is the home, town home or condo I see online the one I get?

Generally, Yes, we rent the specific property you see in full detail on our website.

If the property you reserve has an address associated with it, that is the property you will be staying in. In the unlikely event that the property you reserved becomes unavailable, every attempt will be made to move your reservation to a comparable property.

5

When is check-in and check-out time?

Check-in time is 4pm on date of arrival and check-out 10am on departure day.

Early check-in or late check-out, is available for a small fee (subject to availability please contact a member of our reservation team for availability and more information.

Vacation Homes & Area Information

6

How many people are allowed to stay in each home?

Occupancy may not exceed what is posted for each home, town home or condo. Maximum occupancy includes infants and children. The maximum occupancy is listed on the property page for each home.

7

Are the pools heated?

For homes with a pool and/or a spa, heat may be available for an additional fee. Please be aware that pool/spa heaters have electrical and mechanical components that can sometimes malfunction.

Community pools are heated when the temperature dictates the need.

8

Is there a fully equipped kitchen in the vacation homes, town homes and condos?

Yes, every vacation home, has a fully equipped kitchen. Please refer to each individual property page for more detail on what the property will include.

9

Is there a telephone at the vacation homes?

Yes, there is a telephone in every vacation home, Local calls are free and long-distance calls may require a calling card or credit card number for usage.

10

Are the vacation homes cleaned daily?

No, homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.

11

Are the properties non-smoking?

Yes, all properties are non-smoking. Smoking is permitted outside of the property only.

12

Are there any handicap accessible properties available?

Yes. Please contact one of our Travel Coaches for a list of handicap accessible properties.

13

Is parking available for multiple cars, RVs, buses or trailers?

If you and your group will be arriving with more than two vehicles, or any oversized vehicles, please contact one of our Travel Coaches prior to your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, parking is not available at the properties for RVs, buses or trailers.

Please contact a member of our reservation team if you need to make specific parking arrangements.

14

What should I do if I’ve left something behind in my vacation rental?

If you think you’ve left something behind after departing your vacation rental, please contact a member of our reservation team.

15

Are there attractions and shopping nearby?

Yes, all homes are located convenient to attractions, grocery stores, drug stores, retail shops, local eateries and a wide variety of national restaurant chains.

16

Is there transportation to attractions?

Contact a member of our reservation team to discuss options available for you and your team as some communities do offer transportation.

About Getaway Vacation Homes

17

Is Getaway Vacation Homes licensed?

Yes, we are licensed in the state of Florida, and each home is licensed by the state to be rented as a short-term rental property.

18

What are your office hours?

Our office hours are Monday – Friday 9am-5pm. Closed Saturday & Sunday

Contact Us: 877-619-8944 enquiries@getawayvacationhomes.com
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